Julia Clasen
- Total activity 22
- Last activity
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Activity overview
Latest activity by Julia Clasen-
Julia Clasen created an article,
Attachment Test
Attachment test 1
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Julia Clasen created an article,
Publish for review
This is an article to test https://support.zendesk.com/hc/en-us/articles/4408822378266-Inserting-and-editing-links-in-articles
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Julia Clasen created an article,
Beach ride
This is a test
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Julia Clasen created an article,
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Julia Clasen created an article,
How do I publish my content in other languages?
If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages. Here's the workflow for localising your Help Centre content into other ...
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Julia Clasen created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of your help centre knowledge base. We created this category and a few common sections to help you get started with your Help Centre. The knowledge ba...
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Julia Clasen created an article,
How do I customise my Help Centre?
You can modify the look and feel of your Help Centre by changing colours and fonts. See Branding your Help Centre to learn how. You can also change the design of your Help Centre. If you're comfor...
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Julia Clasen created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...
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Julia Clasen created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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Julia Clasen created a post,
What is the community?
The Help Centre community consists of posts and comments organised by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...